Privacy Policy

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Guardians of Your Journey: [Cab2Go]’s Commitment to Privacy and Safety

At Cab2Go, we believe trust is the foundation of every ride. When you choose us to take you from point A to point B, you’re not just hiring a vehicle—you’re entrusting us with your personal information. We take that responsibility very seriously. This Privacy Policy isn’t just a legal document; it’s our promise to you that your data will be handled with the utmost care, transparency, and respect. Let’s break it down.

Why We Collect Your Data: Because Service Meets Safety

We collect the information necessary to provide you with a seamless, secure, and personalized experience. This includes:

Basic Contact Info: Your name, phone number, and email address to confirm bookings and communicate ride details.
Payment Details: Credit/debit card information or digital wallet data to process payments swiftly and securely.
Location Data: Real-time GPS tracking during your ride to ensure accurate pickup, efficient routing, and your safety.
Ride History: Details like trip dates, destinations, and driver information to help with bookings, resolve disputes, and improve our services.

We only collect what’s needed to serve you. No unnecessary data is stored—ever.

How We Protect Your Information: Security as Standard

Your data is guarded like the safest vault—only better, because we’re not a bank… we’re a taxi company with ambitions. Here’s how:

Military-Grade Encryption: All data transmitted during bookings, payments, and rides is encrypted, so hackers can’t snoop.
Access Controls: Only authorized personnel (and only when necessary) can access sensitive information. Imagine needing a keycard to even see the data room.
Regular Audits: Our systems undergo frequent security checks and updates to stay ahead of threats.
Anonymous Analytics: When we analyze data to improve services, it’s stripped of personal identifiers—your ride patterns stay yours.

We also train our team on data privacy best practices because human error isn’t part of our route.

Sharing with Third Parties: Because We’re Not in This Alone

We collaborate with trusted partners—like payment processors, mapping services, and maintenance providers—to make your ride smooth. But here’s the catch: they get only the data they need to do their job, and they must meet our strict security standards.

We never sell your data. Period. And we’ll only share it with law enforcement or authorities if legally required, always notifying you afterward (unless prohibited).

Your Rights: Because You’re in the Driver’s Seat

You own your data, and we make it easy to:

Access or Update: Request a copy of your data or correct inaccuracies.
Delete: Ask us to erase your information, subject to legal obligations.
Opt Out: Choose not to be contacted for marketing or personalized ads.

Just reach out via our app, website, or customer service team, and we’ll act within 10 business days.

Data Retention: We Don’t Hoard

We keep your data only as long as needed for operational purposes, legal compliance, or to fulfill your requests. 2 years is the time that the council require us to hold this information.

Policy Updates: Keeping You in the Loop

As technology evolves, so do our practices. We’ll notify you of significant changes via email or app alerts, ensuring you’re always informed.

Final Destination: Trust
At cab2Go, privacy isn’t a checkbox—it’s woven into every mile we drive and every decision we make. You deserve peace of mind, not paranoia, when you hail a ride. So next time you tap “Book Now,” remember: we’re not just taking you somewhere. We’re taking care of you.

For questions, concerns, or feedback, drive on over to [booking2transfer@gmail.com] or call [0141 635 3535].

Safe travels,
The Cab2Go Team

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